Camping FAQ's

  Here you will find our information on Covid-19, FAQ's and how to book a stay with us.

Please be aware that due to a limited amount of pitches, places are filling fast. If you cannot book a specific date or pitch type, it is not due to a glitch on the system but simply because it is fully booked.  

Information Regarding COVID-19

Here at Oakfields Camping at The Bat and Ball we take the health and safety of our customers, staff and local area very seriously. Therefore we ask that you have a read through of the following information so you know what we are doing to help keep everyone safe and what you can do to help us. We appreciate it's a long read but it's important!

 

Booking a stay with us

 

Please read all this information before booking. Bookings will only be taken online via our website or PitchUp.

 

If you are planning on booking as a group please be aware that current guidance is as follows

 

  • You can continue to meet in any outdoor space in a group of up to 6 people from different households.

  • From July 4th 2020 you can also meet in a group of 2 households in any location.

  • You must not stay overnight away from your home with members of more than 2 households.

  • Try to limit the amount of people you see, especially over short periods of time, to keep you and them safe and save lives. The more people with whom you interact the more chances we give the virus to spread.

 

 

Arrival

 

No vehicles are to enter the campsite until they have been checked in at Reception. We respectfully ask you remain 2 metres away from any staff member checking you in.

 

You will be required to sign in.

 

You will be allocated your pitch. These are marked out in white lines. All persons and belongings must remain inside the white lines with exceptions made for trips out and using the facilities.

 

During your stay

 

We respectfully ask you remain 2 metres away from people outside of your pitch, including staff, so far as is possible.

 

We strongly recommend using your own toilet and washing facilities in the first instance. Portable toilets, buckets and other waste water receptacles can be emptied on our site easily in the designated waste water point (pictured)

 

The toilet and shower block will be operating a one in, one out system with a maximum of 2 people in each gender at any time. A hand sanitizing station will be available on entry and exit as well as the usual sinks, soap and hand driers. A one way queuing system will be in operation.

 

We are fitting an outdoor shower to help ease the queue - bring a swimming costume!

 

There will be additions to our usual cleaning routine including but not limited to disinfectant fogging, visible cleaning log and even more frequent checks.

 

We ask that you leave the facilities in the condition you would wish to find them.

 

The facilities will now be closed during cleaning times to ensure the highest standard possible.

 

Water taps and waste water points will have a 2 metre box marked around them.

 

Fire pits will still be available to hire. These will be cash (into a tray) only to reduce numbers into the pub for card payments.

 

Leaving our site

 

Please leave your pitch as you found it. Should need arise please report any issues to a member of staff.

 

Having a booking and then feeling unwell

 

Please do not come to visit us if you are feeling unwell.

 

If you have any of the following

  • High temperature

  • New continuous cough

  • A loss or change to your sense of taste or smell

Please visit the NHS website for guidance on staying home and getting a test.

 

Then send an email us to inform us of the situation. We will try to rearrange your booking for another time.

 

 

Failure to adhere to above terms as well as our standard terms and conditions may result in immediate termination of your stay with no monies returned

General FAQ's

Are you a dog friendly site?

        Yes, we are! All we ask is that you keep your dog under close control and clean up after them. There is no extra charge for your furry family member. Please let us know if you wish to have a dog in a Shepherd Hut.

What amenities are there on site?

        We have a modern, clean toilet and shower block with disabled access. Waste water disposal point. Large washing up area. Fresh water points. Free WiFi and 24hr Campsite Management.

What size are your pitches?

        Our pitches are listed as being 6m x 6m, however they are in fact slightly larger than this. If you are concerned or require a larger pitch please contact us to discuss the options.

I want to book as a group, is this possible?

       Due to the guidance regarding Covid-19 and meeting other households we are only accepting up to 2 pitches..

Are BBQ's allowed?

       Yes, we do allow BBQ's. Please ensure they are raised from the ground either on a heat proof surface or on legs. We can supply slabs if required.

What are the times for Check In and Check Out?

     Check In is between 3pm and 9pm. Any arrivals after 9.30pm will not be accepted. This is in order to respect those campers with young children on site.

     Check Out is 11am. Please respect these times as this is our time to ensure the pitches are clean and tidy, mow the grass if needed and provide any general maintenance. Particularly in High Season.

I would like to book a Shepherds Hut with children?

      Our Shepherds Hut are a two berth, adult only set up.

Are you open all year?

     Yes! Please beware that due to being an all grass site our pitch numbers reduce in low season and booking in advance is advisable. Also there will be machinery and maintenance carried out in low season in preparation for the busy season ahead.

I still have a question - I need to contact you?

     Our e-mail address is camping@haywards-batandball.co.uk

     Our phone number is 01403 283969

  © Haywards at The Bat and Ball 2016 •  Address: The Bat and Ball Country Pub, Newpound Lane, Newpound Common, Wisborough Green, West Sussex RH14 0EH  Tel:  01403 700199 A beautiful country pub located in the stunning West Sussex countryside.