Camping FAQ's

What if I don't like my selected pitch on arrival?

Please check carefully the site map prior to selecting your pitch to make sure you are aware of the road layout, pub location, car parking areas, shower block and anything else that may mar your camping visit.  It may not be possible to re locate you on arrival and no refund will be offered in the event of the pitch not being to your liking on arrival.

Are you a dog friendly site?

        Yes, we are! All we ask is that you keep your dog on lead at all times and clean up after them. There is no extra charge. There are no pets in the Shepherd Huts.

What size are your pitches?

        Our pitches are listed as being 6m x 6m, however they are in fact slightly larger than this. If you are concerned or require a larger pitch please contact us to discuss the options.

I want to book as a group, is this possible?

 

        If you wish to book more than 3 pitches please email us on camping@haywards-batandball.co.uk

Are BBQ's allowed?

       Yes, we do allow BBQ's. These are to be raised above the grass on bricks and slabs, we can provide these.  Fire pits are now banned from site unless rented from Oakfields Camping.

What are the times for Check In and Check Out?

     Check In is between 2pm and 10pm. This is in order to respect those campers with young children on site.

     Check Out is 11am. Please respect these times as this is our time to ensure the pitches are clean and tidy, mow the grass if needed and provide any general maintenance. Particularly in High Season.

I would like to book a Shepherds Hut with children?

      Our Shepherds Hut are a two berth, adult only set up. No pets.

Can we use the site for a party?

Unfortunately not!

Electrics?

       Due to the nature of the business our electric and water points are often central as opposed to per pitch. Therefore we recommend bringing 25m caravan electric leads. If you require an extension lead this can be done however we will take a £30 deposit to be returned when you give the lead back. This is due to increased theft of our leads when lending them out. 

       Please also be aware you are not able to charge your Electric Car or vehicle on site. There are 2 charging stations with in 4 miles of our location and a 3rd is 7miles away.

Are you open all year?

     Yes! Please beware that due to being an all grass site our pitch numbers reduce in low season and booking in advance is advisable, we also do not accept tent bookings from late September onwards. There will be machinery and grounds maintenance carried out in low season in preparation for the busy season ahead.

Will I get a refund if I choose to cancel?

If you cancel more than 4 weeks before your visit, you will just lose your deposit. After this time, no refund will be issued but we will endeavour to offer you a date change for a mutually convenient time. If we need to cancel your booking due to unforeseen circumstances we will either refund in full or offer a date change.

    

I still have a question - I need to contact you?

     Our e-mail address is camping@haywards-batandball.co.uk

     Our phone number is 01403 597 199